Privacy Policy

This privacy notice provides you with details of how we collect and process your personal data through your use of this site www.lauralarman.com and how all information we hold about you is used, who we may share that information with and how we keep it secure.

This notice does not provide exhaustive detail. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to lauralarman@icloud.com. We keep our Privacy Notice under regular review. This Privacy Notice was last reviewed in June 2020.
  
LAURA LARMAN is the data controller and we are responsible for your personal data (referred to as "we", "us" or "our" in this privacy notice). Our full details are: Laura Larman, lauralarman@icloud.com 1 Shelley Road, Hove , BN3 5FQ. It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at lauralarman@icloud.com.

  1. What we Do

Laura Larman Naturopath provides naturopathic consultations to clients to improve their health through herbal medicine, diet and lifestyle interventions.  We focus on preventative healthcare and the optimisation of physical and mental health and chronic health conditions.  Through consultations, dietary and lifestyle analysis and sometimes functional testing we aim to understand the underlying causes of your health issues which we will seek to address through personalised dietary therapy, herbal medicine and lifestyle advice.

  1. How We Obtain Your Personal Data Information provided by you.

You provide us with personal data in order to provide you with direct healthcare. Personal data means any information capable of identifying an individual. It does not include anonymised data. This means that the legal basis of our holding your personal data is for legitimate interest.

You provide us data in the following ways:

  • By completing a questionnaire
  • By signing a terms of engagement form
  • During a consultation
  • Through email, over the telephone or by post. This may include the following information:
  • Basic details such as name, address.
  • Details of contact we have had with you such as referrals and appointment requests.
  • Health information including your previous medical history, dietary, lifestyle, supplement and medicine details, biochemical test results, clinic notes and health improvement plans.
  • GP contact information.
  1. Information we get from other sources

We may obtain sensitive medical information in the form of test results from biochemical testing companies.  We use this information in order to provide you with direct healthcare.  This means that the legal basis of our holding your personal data is for legitimate interest.

  1. How we use your personal data

We undertake at all times to protect your personal data, including any health and contact details, in a manner which is consistent with our duty of professional confidence and the requirements of the General Data Protection Regulation (GDPR) concerning data protection.  We will also take reasonable security measures to protect your personal data storage.

  1. Do you share my information with other organisations?

    • We will keep information about you confidential.  We will only disclose your information with other third parties with your express consent with the exception of the following categories of third parties:
    • Our professional body, GNC and professional association, ANP, for the processing of a complaint made by you.
    • Any contractors and advisors that provide a service to us or act as our agents on the understanding that they keep the information confidential.
    • We may share your information with supplement companies and biochemical testing companies as part of providing you with direct healthcare.  We will not include any sensitive information. We will seek your express consent before sharing your information with your GP or other healthcare providers.
    • We may share your case history in an anonymised form with our peers for the purpose of professional development.  This may be at clinical supervision meetings, conferences, online forums, and through publishing in medical journals, trade magazines or online professional sites.  We will seek your explicit consent before processing your data in this way.

  2. What are your rights?

Every individual has the right to see, amend, delete or have a copy, of data held that can identify you, with some exceptions. You do not need to give a reason to see your data. If you want to access your data you must make a subject access request in writing to lauralarman@icloud.com. Under special circumstances, some information may be withheld.   We shall respond within 20 working days from the point of receiving the request and all necessary information from you.

You have the right, subject to exemptions, to ask to:

  • Have your information deleted
  • Have your information corrected or updated where it is no longer accurate
  • Ask us to stop processing information about you where we are not required to do so by law or in accordance with the ANP and GNC guidelines.
  • Receive a copy of your personal data, which you have provided to us, in a structured, commonly used and machine readable format and have the right to transmit that data to another controller, without hindrance from us.
  • Object at any time to the processing of personal data concerning you
  • We do not carry out any automated processing, which may lead to automated decision based on your personal data.
  1. What safeguards are in place to ensure data that identifies me is secure?

We only use information that may identify you in accordance with GDPR. This requires us to process personal data only if there is a legitimate basis for doing so and that any processing must be fair and lawful. Within the health sector, we also have to follow the common law duty of confidence, which means that where identifiable information about you has been given in confidence, it should be treated as confidential and only shared for the purpose of providing direct healthcare. We also ensure the information we hold is kept in secure locations, protect personal and confidential information held on equipment such as laptops with encryption (which masks data so that unauthorised users cannot see or make sense of it). Laura Larman Naturopath is registered with the Information Commissioner’s Office (ICO) as a data controller and collects data for a variety of purposes. A copy of the registration is available through the ICO website (search by business name).

  1. How long do you hold confidential information for?

All records held by Laura Larman Naturopath will be kept for the duration specified by guidance from our professional association ANP.

  1. Complaints

If you have a complaint regarding the use of your personal data then please contact us by writing to me at lauralarman@icloud.com and we will do our best to help you.
If your complaint is not resolved to your satisfaction and you wish to make a formal complaint to the Information Commissioner’s Office (ICO), you can contact them on 01625 545745 or 0303 1231113.